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Disclosure

Important information about our business

License and Provider Details

Chartwell Financial Services T/A Simple Money Solutions holds a Financial Advice Provider licence issued by the FMA to provide financial advice services. Financial Services Provider Number: FSP1008680.

Office Contact Details

Address: 23 De Vere Crescent, Chartwell, Hamilton
Phone: +64 21 258 8220
Email: dedar@simplemoneysolutions.co.nz
Website: simplemoneysolutions.co.nz

Nature and Scope of Financial Advice Services

Our Services: Debt management (including borrowing for personal and investment purposes).

Products we can provide financial advice about: Loans including mortgages, reverse mortgages, vehicle loans, commercial loans, and personal loans.

Providers We Work With

ANZ, ASB, BNZ, Westpac, KiwiBank, ASAP Finance, Avanti, Basecorp, Cooperative Bank, CMFL, Bluestone, Cressida Capital, DBR, First Mortgage Trust, Funding Partners, Liberty, Pepper Money, Plus Finance, Prospa, Resimac, SBS, and Pallas Capital.

We Do Not Provide Advice On

  • Legal or estate planning (e.g. wills, trusts, contracts)
  • General insurance advice
  • Investment products (e.g. shares, bonds, managed funds, KiwiSaver)

I can refer you to consult an appropriate specialist if you would like advice on the above.

Our Fees

Usually, we may receive commissions at settlement from the relevant lender if you choose to take out a loan following our advice. However, we may charge you for the financial advice that we provide in certain circumstances, including:

  • If the client cancels or refinances the mortgage within the first two years after it settles
  • If the client changes adviser or deals directly with the lender after we have worked on the application
  • If commission is not paid by the lender, fees may be based on a set dollar amount or a percentage-based fee

Commissions

For services in relation to loan products, commissions may be paid by the product provider as follows:

  • We may receive commissions at settlement from the relevant lender if you choose to take out a loan following our advice. The commission is on the initial balance or amount funded.
  • We may also receive commissions on the balance on each anniversary from some lenders.
  • The commission received is shared with Chartwell Financial Services Limited for providing compliance, training, and back-office support.

Conflicts of Interest or Other Incentives

We get paid a commission or a fee by the lender after settlement of a loan. We prioritise your interests by following an advice process that considers your circumstances and goals. We research suitable products and providers to ensure the advice meets your needs.

We undergo annual training on how to manage any conflicts of interest and record any conflicts in a register that we review and manage. Chartwell Financial Services is subject to a yearly audit and compliance reviews to ensure we meet our obligations while doing right by our clients.

I work with referral partners who I pay a fee for referrals.

Our Duties and Obligations

We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:

  • Meet the standards of competence, knowledge, and skill set out in the Code of Conduct
  • Give priority to the clients’ interest
  • Exercise care, diligence and skill
  • Meet the standards of ethical behavior, conduct, and client care set out in the Code of Conduct

Internal Complaints Process

If you are not satisfied with our service you can make a complaint through the following methods:

  • Log into the Trail client portal and press the “Make a Complaint” button at the bottom right
  • Phone: +64 21 258 8220
  • Email: dedar@simplemoneysolutions.co.nz
  • Written: 23 De Vere Crescent, Chartwell, Hamilton

Once we receive a complaint, we will:

  • Acknowledge your complaint within 2 working days
  • Inform you how we will address the complaint
  • Gather any information that will help us resolve the complaint
  • Aim to resolve the complaint within 5 working days

Dispute Resolution Scheme

If we cannot resolve the complaint within this timeframe, we will update you regarding the next steps. If you are not satisfied with how we addressed or resolved your complaint, you can contact the FSCL. They are an independent dispute resolution service that costs you nothing to use and will help us resolve any disagreements or finalise outstanding complaints.